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Privacy Policy

Effective Date: 11/15/24
Last Updated: 11/15/24

 

At Creekside Family Wellness, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.creeksidefamilywellness.com, or use our services. We collect personal details such as your name, contact information, and payment details to schedule appointments, process transactions, and respond to inquiries. In providing medical care, we may also collect health-related information necessary for offering tailored services in weight loss, mental health, and general health. Additionally, non-personal information such as your IP address and browsing behavior may be collected via cookies to improve user experience and website performance.

Your information is used solely to provide and enhance our services, facilitate secure transactions, and comply with applicable legal or regulatory requirements. We do not sell your data. Limited data may be shared with trusted service providers, such as payment processors, or disclosed to legal authorities when required by law. To safeguard your data, we use encryption, secure servers, and restricted access controls, although we acknowledge that no online system is entirely immune to breaches.

Cookies on our website are used to personalize your experience and analyze website traffic, and you can manage these settings through your browser. You have the right to access, correct, or delete your personal information, as well as opt-out of non-essential data collection where applicable. If you access external links on our site, please note that we are not responsible for their privacy practices.

We may update this Privacy Policy periodically, with changes reflected on this page and marked by a new effective date. If you have questions or concerns about how we handle your data, please contact us at admin@creeksidefamilywellness.com or 281-297-8332. We are committed to maintaining the confidentiality and integrity of your information as we provide quality medical care to support your health journey.

HIPAA Compliance Statement

At Creekside Family Wellness, we are committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict confidentiality practices and ensure that your Protected Health Information (PHI) is handled with the highest level of care.

Our website and services use industry-standard encryption and secure data storage to safeguard your personal and health information. Any PHI you provide during consultations, through online forms, or via telehealth platforms is accessed and processed only by authorized personnel for the purpose of delivering your care. We do not disclose your health information to third parties without your explicit consent, except as required by law or to ensure your safety and treatment.

You have the right to access, amend, or request restrictions on your PHI as outlined under HIPAA regulations. If you have questions or concerns about how your health information is managed, please contact us directly at admin@creeksidefamilywellness.com or 281-297-8332.

Your trust in us is invaluable, and we are dedicated to maintaining the integrity of your healthcare experience.

Terms of Use

Effective Date: 11/15/24
Last Updated: 11/15/24

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Welcome to Creekside Family Wellness. By accessing or using our website, you agree to comply with the following Terms of Use. Please read them carefully before using the site. If you do not agree with these terms, you should not use our website.

 

1. Use of Website

This website is intended for informational purposes and to facilitate access to our healthcare services, including weight loss, mental health, and general medical care. You may use this site for personal, non-commercial purposes only. Misuse of the site, including attempts to interfere with its functionality or access restricted areas, is strictly prohibited.

2. No Medical Advice

The content on this site, including text, images, and other materials, is for general informational purposes only and does not constitute medical advice. For personalized medical care, please schedule an appointment with our provider. Do not disregard professional medical advice or delay seeking care based on information from this site.

3. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Creekside Family Wellness or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or display any content without prior written permission.

4. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. By using this site, you consent to the terms of the Privacy Policy.

5. Limitation of Liability

Creekside Family Wellness is not responsible for any damages resulting from your use of this website, including but not limited to direct, indirect, incidental, or consequential damages. This limitation applies to any issues arising from the use of links to third-party websites or reliance on the content provided.

6. Third-Party Links

Our website may include links to third-party websites for your convenience. These links do not signify endorsement, and we are not responsible for the content or practices of these external sites.

7. Changes to Terms

We reserve the right to update or modify these Terms of Use at any time without prior notice. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

8. Governing Law

These Terms of Use are governed by the laws of [Insert State/Region], without regard to its conflict of laws principles. Any disputes arising from your use of this website shall be resolved in the appropriate courts of [Insert State/Region].

9. Contact Us

If you have questions about these Terms of Use, please contact us:
Email: admin@creeksidefamilywellness.com
Phone: 281-297-8332

Cookie Policy

Effective Date: 11/15/24
Last Updated: 11/15/24

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At Creekside Family Wellness, we use cookies to improve your experience on our website, www.creeksidefamilywellness.com. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, improve functionality, and analyze how users interact with the site. We use several types of cookies, including essential cookies to ensure the website operates properly, performance cookies to gather data on how visitors use the site, functionality cookies to remember your settings and preferences, and targeting cookies to provide relevant advertisements, if applicable. Additionally, third-party services like Google Analytics may place cookies on your device to help us better understand site performance and user behavior.

You can control or delete cookies through your browser settings, allowing you to block all cookies, delete existing cookies, or set preferences for specific websites. However, please note that disabling cookies may impact the functionality and user experience of our website. This Cookie Policy may be updated periodically to reflect any changes in our practices. If you have any questions or concerns about how we use cookies, you can contact us at admin@creeksidefamilywellness.com or 281-297-8332. By continuing to use our website, you agree to our use of cookies as outlined in this policy.

Accessibility Statement

At Creekside Family Wellness, we are committed to providing an inclusive and accessible online experience for all users, including individuals with disabilities. We strive to ensure that our website, www.creeksidefamilywellness.com, meets or exceeds accessibility standards as outlined by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our goal is to make the content, services, and functionalities of this website accessible to as many people as possible, regardless of their physical or cognitive abilities. We continuously work to identify and address accessibility barriers. This includes ensuring compatibility with assistive technologies such as screen readers, keyboard navigation, and voice recognition software.

If you encounter any accessibility issues while using our site, or if you have suggestions to enhance your experience, we encourage you to contact us. You can reach us via email at admin@creeksidefamilywellness.com or by phone at 281-297-8332. We take your feedback seriously and will do our best to resolve any issues promptly.

Thank you for helping us improve accessibility and for trusting Creekside Family Wellness to support your health and wellness journey.

Refund or Cancellation Policy

Effective Date: 11/15/24

Last Updated: 11/15/24

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At Creekside Family Wellness, we are dedicated to providing high-quality healthcare services, including weight loss, mental health, and general wellness consultations. We understand that circumstances can change, and we want to ensure that our patients feel confident and informed about their options should they need to cancel or request a refund.

1. Cancellation of Appointments

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. This allows us to offer your appointment time to other patients who may need it. Cancellations made within 24 hours of the scheduled appointment may result in a late cancellation fee of [Insert Amount].

2. Refunds

Refunds are available for certain services under specific conditions. If you feel that the services you received were not as expected, or if there are any issues with your experience, please reach out to us directly. We will assess the situation on a case-by-case basis and provide a refund if applicable.

Refund eligibility is as follows:

  • Consultations or Services: A refund request must be submitted within 7 days of the service being provided.

  • Prepaid Services/Packages: If you purchase a prepaid package for ongoing services (such as weight loss or mental health programs), you may request a refund for unused portions of the package. Refunds for used portions will be assessed based on the value of the remaining services.

Please note that no refunds will be issued for services already rendered, including consultations, treatments, or any digital services (e.g., online courses, e-books).

3. How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us directly at:

Please include your appointment details or order number, and provide a brief explanation of your request.

4. Exceptions and Disputes

If you believe there are extenuating circumstances that should be considered, please contact us as soon as possible. We will review the situation and work to reach a resolution that is fair for both parties. In the event of a dispute, please refer to our Terms of Use for information about how disputes will be handled.

5. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

Communication Policy 

Effective Date: 11/15/24

Last Updated: 11/15/24

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At Creekside Family Wellness, we strive to provide clear, professional, and secure communication with all of our patients. Whether you are booking an appointment, receiving medical advice, or reaching out for general inquiries, we are committed to ensuring that all communications are handled with care, confidentiality, and respect.

This Communication Policy outlines the guidelines for using communication tools, including our website, email, phone, and telehealth platforms. By using our services, you agree to the following terms:

1. Communication Methods

We offer several communication channels for patients to reach us:

  • Phone: For urgent matters or immediate assistance, you can call our office at 281-297-8332 during business hours.

  • Email: You may reach us at admin@creeksidefamilywellness.com for general inquiries, appointment requests, and follow-up questions. We aim to respond to emails within 48 business hours.

  • Telehealth: For virtual consultations and appointments, we use secure telehealth platforms. These platforms are HIPAA-compliant, ensuring that your personal health information is protected during online consultations.

  • Website Contact Form: You may also contact us using the online contact form on our website. We will respond to your message via email as soon as possible.

2. Security and Confidentiality

We take your privacy seriously. All communications involving personal health information (PHI) are conducted in compliance with HIPAA regulations to ensure your data is protected. We utilize encrypted communication methods for all telehealth sessions, and we store all PHI securely.

While email and phone communications are convenient, please note that email is not always a secure medium for sensitive health information. We recommend using our telehealth platform or direct phone consultations for discussing confidential or medical matters.

3. Response Times

We strive to respond to all communication within a reasonable timeframe:

  • Phone Calls: We aim to answer all calls during business hours. If we are unable to take your call, please leave a voicemail, and we will get back to you as soon as possible.

  • Email: Emails will typically be responded to within 48 business hours. If your matter is urgent, please contact us by phone.

  • Telehealth: We will initiate telehealth appointments at the scheduled time. If you experience any technical difficulties, please reach out to us by phone or email as soon as possible.

4. Unencrypted Communication

While we make every effort to safeguard your data, please be aware that communications through email or unencrypted platforms carry some inherent risks. For the security of your health information, we strongly encourage you to use encrypted methods of communication, such as our HIPAA-compliant telehealth platform, for medical consultations and personal health matters.

5. Emergency Communication

Our communication channels are not intended for emergencies. If you have a medical emergency, please call 911 or go to the nearest emergency room immediately. For urgent medical issues, please contact our office by phone during business hours.

6. Respectful Communication

We expect all communication to be conducted respectfully and professionally. We encourage patients to provide clear, accurate information in their messages to help us serve you effectively. Harassment, abusive language, or unprofessional behavior will not be tolerated, and may result in a suspension or termination of services.

7. Changes to Communication Policy

We may update this Communication Policy from time to time to reflect changes in communication practices or regulatory requirements. Any changes will be posted on this page, and the updated policy will include an updated effective date.

 

If you have any questions or concerns about how we handle communication, or if you need assistance with any of our communication channels, please contact us at:

Patient Rights Policy

Effective Date: 11/15/24

Last Updated: 11/15/24

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At Creekside Family Wellness, we are dedicated to providing high-quality, compassionate care that respects the dignity, privacy, and autonomy of each patient. As part of our commitment to providing exceptional healthcare services, including weight loss, mental health, and general wellness, we have established this Patient Rights Policy to ensure that your rights are respected during your healthcare journey with us.

This policy outlines the fundamental rights you have as a patient under our care. By receiving services from Creekside Family Wellness, you are entitled to the following rights:

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1. Right to Respectful Care

You have the right to receive care that is respectful, considerate, and free from discrimination. Our staff will treat you with dignity and respect, honoring your cultural, religious, and personal values.

2. Right to Information

You have the right to receive clear, understandable information about your diagnosis, treatment options, and the services we provide. You will be informed of:

  • The purpose, potential risks, and benefits of any proposed treatment or procedure.

  • The expected outcomes, including any side effects or complications.

  • The options available to you, including alternative treatments or therapies, when applicable.

You have the right to ask questions and request clarification to ensure that you are fully informed about your care.

3. Right to Make Decisions About Your Care

You have the right to make informed decisions about your healthcare, including the right to:

  • Consent to or refuse any treatment, procedure, or medical intervention.

  • Participate in discussions regarding your treatment plan and make choices regarding your healthcare.

  • Withdraw consent for any treatment or procedure at any time, even if you have previously agreed to it, without facing discrimination or retaliation.

We will respect your decisions and support you in making the choices that are right for you.

4. Right to Privacy and Confidentiality

Your health information is confidential and will be protected in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. You have the right to:

  • Have your personal health information (PHI) kept confidential, and to have it shared only with individuals or entities who have your explicit consent or as required by law.

  • Request a copy of your medical records.

  • Request corrections to any inaccurate or incomplete information in your medical records.

We use secure communication channels and take all necessary precautions to protect your privacy.

5. Right to Access Medical Records

You have the right to request and review your medical records in accordance with applicable laws. You may also request that we provide copies of your records to another healthcare provider or entity. Please note that some information may be withheld from your records if it is deemed to be in your best interest or if required by law.

6. Right to Be Informed About Billing

You have the right to receive clear and understandable information regarding the costs of our services, including fees for consultations, treatments, and any additional services provided. You will be informed about payment options, insurance coverage, and any out-of-pocket expenses you may incur. If you have concerns about billing or payment, we encourage you to reach out to our office for clarification.

7. Right to Timely and Compassionate Care

You have the right to receive timely care in a compassionate and supportive environment. We will make reasonable efforts to ensure that your healthcare needs are met promptly. If there are delays or scheduling issues, we will inform you in advance and work with you to reschedule or accommodate your needs.

8. Right to Participate in Research

If applicable, you have the right to be informed about any research or clinical trials that may be available to you. Participation in research studies or clinical trials is voluntary, and you will not be pressured into participating. You will receive clear information about any research being conducted, including potential risks and benefits, before making any decision to participate.

9. Right to File Complaints and Grievances

If you feel that your rights have been violated or if you have concerns about the care you have received, you have the right to file a formal complaint or grievance. We encourage open communication, and we are committed to resolving any issues in a respectful and timely manner.

To file a complaint, please contact us at:

If you feel that your concerns have not been adequately addressed, you may also contact the appropriate licensing or regulatory body governing healthcare in your state or region.

10. Right to Non-Retaliation

You have the right to exercise your rights without fear of retaliation or negative consequences. This includes the right to voice concerns, refuse treatment, or file complaints without being subjected to discrimination or retaliation by any member of our staff.

11. Right to Consent to Telehealth Services

If you are participating in a telehealth consultation or online appointment, you have the right to fully understand the technology being used and to consent to its use. You have the right to withdraw from telehealth services at any time and request an in-person appointment instead, without penalty.

12. Right to Interpreter Services

If you have a language barrier or require assistance to understand or communicate effectively, you have the right to request an interpreter for your appointments. We are committed to providing language assistance services to ensure that you receive the care you need.

 

At Creekside Family Wellness, we believe that your healthcare journey should be empowering and supportive. We are committed to protecting your rights and providing a care environment that fosters trust, respect, and transparency. If you have any questions or need assistance with your rights as a patient, please do not hesitate to contact us.

We are honored to be part of your health and wellness journey and are committed to ensuring your rights

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